Trust Center

What we hold ourselves to.

How Stoop reads, keeps and shares your building’s record, what the AI does, and what Stoop never does.

Look up your building free

Our promises

Six promises, in plain words.

We publish our prices.Every plan and price is on the page.

Closed means the agency says closed.We never mark an item resolved until the agency’s own record does.

A name on every report.You know who prepared each draft and report, and who did the work.

No City logins, no passwords.Stoop reads public records. We never ask for your logins.

AI drafts. People decide.Stoop AI never scores people, and nothing leaves until you tap.

Texts only with consent.Status texts are coming soon, and only for tenants who agreed. STOP any time.

What Stoop reads

Public records the City keeps about your building, and what you choose to add: photos, documents and notes.

Complaints, violations, hearings, permits and filings
Deed and ownership changes
Never asks for your City logins or passwords

What Stoop keeps

The building’s record: every alert, draft, photo, report and filing, with dates and the name of who prepared it.

Photos stamped with time and place
Filings tracked until the agency accepts them
Closed only when the agency’s record says closed

How the AI is used

Stoop AI reads records, drafts paperwork and answers your questions about the building in plain words. People make the decisions.

Every draft waits for your OK
On the building’s line (coming soon), a person can step in on any call or text
Never scores people

Tenants and texts

Status texts, coming soon, will help tenants know where their request stands. They are opt-in.

Only to tenants who agreed to get them
Reply STOP any time
Never asks about immigration status

Who sees your record

The people you add to the building’s account.

Never sells lender or insurer access to your building’s record

What Stoop does, and doesn’t

Stoop reads, drafts, reminds and keeps the proof. It points you to qualified, licensed pros and records who you chose.

You choose and you hire
Stoop itself never hires, books, pays, files, signs or appears

The compliance desk

Optional, and only if you choose it. Stoop’s compliance desk, our in-house attorneys Ali Najmi, Esq. and Mark Feng, Esq., can appear at a hearing, file a request to reopen a missed hearing, negotiate penalties or make records requests, in New York City only.

A published fee per summons, which the owner approves before anything is filed
Or name any representative, and Stoop tracks them the same way
Stoop itself never files, signs or appears

Prices

Every plan and price is published.

Never marks up a City fee

Not legal advice

Stoop summarizes public records and City rules in plain words. It is not legal advice. For a legal question, talk to your attorney.

Find out before the fine.

Look up any New York City address. Free, no account.

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